To ensure order accuracy and a safe and secure transaction, we ONLY accept orders online through our website or by visiting us in person at one of our locations.

The IHL Canada website is accessible with your preferred browser such as Google Chrome, Firefox, Microsoft Edge etc.

For all inquiries regarding your online order(s), please send an email to inquiries@ihlcanada.com. Please mention your "Order Reference No. " in subject line of your email.

Stock availability will be shown on every product page on our website. For bulk purchases, please email inquiries@ihlcanada.com to inquire if we have enough stock available for your needs.

For online orders, we accept credit cards issued by Mastercard, and Visa. For in-store purchase, we accept approved credit cards, cash and IHL Gift Card.

Please send your order cancellation request to inquiries@ihlcanada.com noting your "Order Reference No." and "Cancellation" in the subject line. We will respond within 1 business day with the appropriate action depending on status of your order.

Please review of Refund Policy.

All online orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order is ready for parcel shipping, pickup or truck delivery (if applicable).

For online orders, refunds are processed within 1 to 2 business days upon receipt of the request. Refund amount will be reverted to your original form of payment depending on your bank or credit card provider.

Once your order is placed, it can't be modified. If you need to make changes, you can either place a new order or request a refund for the original one.

If you would like product specifications and fact sheets for selected items, please send your request to inquiries@ihlcanada.com. We will respond as soon as possible.

Yes, you can change a pickup order to delivery. Once processed, delivery charges will apply, and a payment request will be sent to you via email to complete the changes. After we confirm the additional payment, we will proceed with shipping your order. In some cases, we may ask you to cancel your pickup order and resubmit it as a delivery order.

Yes, you can change a delivery order to pickup. Once processed, we will refund the delivery fee to your original form of payment.

Tax exemption only applies to in-store purchases on qualifying goods. You must provide proof of exemption issued by the appropriate government agency. For online orders, all customers must pay taxes, but qualified individuals can apply for a rebate to the Ministry of Finance after they have completed the purchase.

No, we can ONLY ship within Canada. For online orders, restrictions will apply depending on size and weight of product(s). We only ship parcel order (via UPS and Canada Post). Local Pickup (at our Woodbridge & Innisfil, ON stores) and Truck delivery (within the Greater Toronto area) will apply for large, heavy and bulky items.

No, we do parcel delivery to P.O. Box addresses.

We determine shipping eligibility depending on the size and weight of item(s). The item(s) that are not eligible for parcel shipping are ONLY qualified for "Pickup" or "Local Truck Delivery"(within the GTA).

On some occasions and depending on the location, the carrier may leave a pick-up notice on the front door if they made a failed delivery attempt. This notice will contain a pick-up address for your package; proof of identification is required to pick-up.

Once the order is shipped, you will receive an email notification with the carrier and tracking number for your reference.

We use Canada Post and UPS for our "Parcel Shipments". For our "Local Truck Delivery" (GTA), we use IHL Canada’s own fleet of vehicles.

No. We do not allow 3rd party carriers to pick up an order at this time.

For address change, please send an email to inquiries@ihlcanada.com as soon as possible. Our customer service team will determine if such request is still possible depending on the status of your order. Orders that are already shipped cannot be diverted to a new location.

For lost or damaged item(s), please send an email immediately to inquiries@ihlcanada.com. Our customer service representative will get back to you as soon as possible to determine best course of action.

As the sole distributor of the DuraDrive brand and an authorized dealer for HONDA, STIHL and Battipav we accept all warranty repairs and replacements for these products. Some exceptions may apply, for further information please email inquiries@ihlcanada.com and we will respond within 1-2 business days with the appropriate action. Some exceptions may apply.

Warranty periods vary depending on brand and type of product. Please refer to manufacturer’s warranty for details.

We do carry various replacement parts for our gas powered equipment. Please email us at toolrepair@ihlcanada.com to inquire about availability.

We will send email confirmation for pickup to the email address provided. Please note that it is important to provide an accurate contact email address for notification purposes regarding your order.

At this time, we do not offer curbside pickup.

IHL Canada will only keep pickup orders for five (5) business days. Orders not picked up within that time period will be automatically cancelled and customer will be refunded thereafter. If you are planning to pickup beyond that period, Please email inquiries@ihlcanada.com and state your preferred pickup date so we can make the necessary accommodations.

Yes. You are required to send an email to shippingadmin@ihlcanada.com authorizing this individual to pickup. It is mandatory that this individual bring the following items during pickup:

1. Your Government issued photo identification

2. Your Credit card used for payment

3. Copy of your email confirmation for pickup

We are open Monday to Friday from 6:00 am to 6:00 pm and Saturdays from 6:00 am to 3:00 pm. We are closed on Sundays.

Distribution centre hours are Monday to Friday from 6:00 am to 5:00 pm The distribution centre is closed Saturday and Sundays.

IHL does not offer price matching. To achieve optimal customer experience and satisfaction, IHL continuously aim to provide extremely competitive pricing.

IHL Canada offers exciting promotions that can be found on our website. If you wish to receive email notifications for any upcoming promotions, please subscribe on our website.

IHL Canada's mission is to provide top-quality imaging on our website. Our dedicated design team ensure all products are displayed with accuracy. However, there are a few colour discrepancy factors that can occur while viewing products on our website: computer/monitor brand settings, phone/tablet screen settings, background lighting etc.

We do provide volume discounts on select items for a limited period or while supplies last. Kindly check our website from time to time for upcoming promotions. If you wish to receive email notification for our upcoming promotions, please subscribe on our website.

No, currently we do not provide these services.

No, we do not provide alteration services.

Item(s) purchased on ihlcanada.com can be returned in-store or parcel shipped within 30 days from date of purchase.

For parcel shipped return, please email our customer service team at inquiries@ihlcanada.com with note of "Order Reference No." in subject line and action required.

For example: "Refund Request - Order #"

We do not offer pre-paid return labels for shipping items back to us.

It is required for merchandise to be returned in original packaging, unused, like-new condition. Upon approval, your refund will be processed and revert to original form of payment within 5-7 business days.

For online orders, provide payment confirmation email as proof of purchase. For in-store purchase, original receipt is required to process any return.

For any order changes, please send email at inquiries@ihlcanada.com. We will contact you to provide further details for the best possible option dependent on status of your order.

Orders shipped are not eligible to be modified or cancelled when in transition for delivery. Upon receipt of your package, please send us an email at inquiries@ihlcanada.com to arrange for "Return".

NOTE: Please enter "Order Reference No." in subject line of email

Orders can be exchanged in-store or via parcel shipping if return policy is valid. Please send us an email at inquiries@ihlcanada.com with details to process exchange.

NOTE:

(1) pre-paid return label will not be provided via email for all parcel shipping return

(2) item(s) categorized "manufacture defect" or "damaged", it is required to provide image(s) for reference / investigation

We do not charge restocking fee for cancelled online orders.

Some exceptions apply.

We ONLY refund cost value of item purchased plus applicable taxes.

NOTE: shipping charges are non-refundable